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The Total Economic Impact™ Of Microsoft Windows Virtual Desktop

Cost Savings And Business Benefits Enabled By Windows Virtual Desktop

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Windows Virtual Desktop is a cloud-based virtual desktop solution offered free of licensing costs to businesses running Microsoft 365. It allows employees to access company desktops, files and applications securely through the cloud, without requiring customers to invest in an on-premises estate.

Microsoft and Intel commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying Windows Virtual Desktop. The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of Windows Virtual Desktop on their organizations.

Forty-two percent of survey respondents shared that the COVID-19 pandemic catalyzed their interest or implementation of virtual desktop solutions

According to a Forrester survey conducted on behalf of Microsoft to identify the challenges and opportunities of desktop virtualization, business and IT decision-makers expect virtualized desktop use to grow 30% from 47% of employees working in a virtual desktop environment today to 61% five years from now.

To better understand the benefits, costs, and risks associated with this IT investment, Forrester interviewed four customers with experience using Windows Virtual Desktop.

After the investment in Windows Virtual Desktop, the customers reduced their VDI-related infrastructure costs but also reduced other costs, such as spending
on employer-owned PCs. IT department efficiency related to both regular workstreams and less frequent security responses improved. Additionally, customers reduced connectivity, latency, and interface issues for VDI end users with Windows Virtual Desktop, leading to improved employee productivity. This last benefit stands out as overall latency in the user experience was the second-most cited challenge of VDI for survey respondents and the most cited concern of end users.

Study Key Findings


Reduced cost of VDI licensing and related IT infrastructure of 34%.


Cost savings of 59% on IT deployment and maintenance expenses.


Increased productivity of 22 person-hours per Windows Virtual Desktop end-user from improved connectivity, onboarding, and security response.


Improved scalability and organizational resiliency.


Improved user experience.

Download the 24 page report now…

Microsoft - Forrester WVD Report

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