Managed Services – 3rd Line Support

Providing Service Level Agreement backed 3rd Line Support contracts covering either the full Microsoft Cloud stack or specific solutions

ElysianIT 3rd Line Support Options

Whether you have a large enterprise or small business, ElysianIT has the expertise and experience to keep your IT on-track



Unlimited Support

Unlimited support, irrespective of time consumed.

Best suited to larger customers who will make heavy use of the 3rd line support capability across a range of different workloads and capabilities



Capped Hours

Support capped based on pre-agreed level of effort (e.g. 8 hours per month). Unused time rolled over to subsequent months.

Best suited to customers who will utilise the service infrequently but may raise more complex issues or change requests, potentially focused on a single workload such as PowerApps

Reporting and Strategy Reviews

Empower your team to adapt and change faster to meet industry demands by staying focused on business – while we take care of the operational management and maintenance of your IT and Security needs

Detailed reporting – providing full transparency



Review ticket levels and trends



Discuss completed and upcoming customer projects and objectives



Review and recommend new technology developments in the marketplace

Talk with an Expert today - request a callback

It’s through our understanding of technology and organisational needs that we’re able to architect, implement, enhance and support some of the largest organisations in the UK