Managed Services – 3rd Line Support
Providing Service Level Agreement backed 3rd Line Support contracts covering either the full Microsoft Cloud stack or specific solutions
ElysianIT 3rd Line Support Options
Whether you have a large enterprise or small business, ElysianIT has the expertise and experience to keep your IT on-track
Unlimited support, irrespective of time consumed.
Best suited to larger customers who will make heavy use of the 3rd line support capability across a range of different workloads and capabilities
Support capped based on pre-agreed level of effort (e.g. 8 hours per month). Unused time rolled over to subsequent months.
Best suited to customers who will utilise the service infrequently but may raise more complex issues or change requests, potentially focused on a single workload such as PowerApps
Reporting and Strategy Reviews
Detailed reporting – providing full transparency
Review ticket levels and trends
Discuss completed and upcoming customer projects and objectives
Review and recommend new technology developments in the marketplace
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It’s through our understanding of technology and organisational needs that we’re able to architect, implement, enhance and support some of the largest organisations in the UK